What are the check-in and check-out times?

The individual check-in and check-out times vary by property.  Typically however, check-in time is 15:00 or 16:00 and check-out time is 10:00.  This enables all necessary cleaning to take place between groups.  We generally recommend aligning your arrival time and departure times as close to check-in / check-out times as possible, however we realize that this is not always going to be possible.  For those groups who do arrive earlier than the check-in time or are departing later than the check-out time, arrangements will be made with the property owners/management or front desk team to store your luggage in between.

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What if I need assistance while in Japan? Is there a number i can call?

All guests will be provided with detailed information on each service on your Japan Ski Experience booking.  This packet will also include contact information for each service provider, as well as details on who to call and when should a problem arise.

Vouchers will also include in-transit email addresses and contact telephone numbers for our Japan-based Japan Ski Experience team, as well as an emergency telephone number for urgent assistance while in-transit.

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Can I add services to my booking after I have already arranged final payment?

Yes, resort services including lift passes, ski and snowboard equipment, group and private lessons, airport transfers, and excursions can be added to your booking after your accommodation balance payment has been received.  Each service has a cut-off period for when it can be added prior to travel, but generally speaking anything can be added up to about 14 days prior to arrival, pending availability.

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